Booking Conditions

Please read these conditions and our general information carefully prior to make a booking with us. Acceptance of our terms and conditions by email or fax is required to confirm your booking with us at the time of sending your deposit for travel arrangements you wish to book.

Acceptance of booking conditions

Your booking contract with Jally Tours, for the purposes of travel arrangements, confirms that you are aged 18 or over and that you have read and fully accept these booking conditions. These booking conditions are devised for the protection of both parties.

Rates

The rates for your Jally Tours programme will be based upon the arrangements requested by you. Rates that are quoted to you for Jally Tours services which we purchase through agents and trusted partners will be valid for 7 days from the date they are issued and should be confirmed within this period. Once you have made a booking with Jally Tours and paid your deposit there will be no change to your price except where the Government of Sri Lanka impose any new taxes on travel and travel suppliers and such a change is greater than 2% of your total arrangements booked with the company.

Payments

Payment may be made for your holiday by wire transfer to our bank or by Western Union money transfer.

25% of the total booking cost is to be paid at the time of confirmation of your reservation. No reservation is deemed to be confirmed until such time as full payment has been received by the company. 75% of the total booking is to be received on arrival.

All fees, interest or bank charges in arranging tele-transfer, wire transfer, bank draft or other money transfer method through a financial institution must be borne by you.

Insurance

Jally Tours do not sell travel insurance and are unable to give advice on insurance policy content or efficacy. It is highly recommended that you purchase travel insurance at the time of your booking with your chosen insurance provider. Jally Tours are unable to take responsibility for costs and liabilities that may result from your decision to travel without insurance, or insurance that may not be fully comprehensive for your needs.

About You – Medical Information and Special Requests

It is necessary for you to inform us about any medical condition, dietary requirement or special requirements that may have a significant or material impact on your ability to enjoy your booked arrangements. These should be advised to us at the time of booking and whilst we may be able to accommodate special requests and requirements we cannot be responsible for any loss of enjoyment that may arise from your failure to communicate these issues at the time of booking. Some of the areas in which operate are very remote, with limited medical facilities and as such we reserve the right to refuse a booking where a medical condition may impair your ability to enjoy or fulfill your travel arrangements. Jally Tours will not be responsible for any curtailment or amendment to travel arrangements that result from a medical condition either pre-existing or occurring during your travel arrangements.

If you have any dietary requests our staff will normally be able to accommodate these but such requests are only our responsibility where we have confirmed to you in writing our ability to fulfill them.

Changes to your booking

Once you have booked your travel arrangements with us, changes you may wish to make to your booked arrangements after receipt of your deposit will be possible subject to any charges that may be made by our suppliers. Any change that requires an alteration of dates to any booking, including postponement may be treated as a cancellation and our cancellation policy applied depending upon the notice given prior to arrival.

In the event that your arrangements need to be changed as a result of a missed, delayed or cancelled international or domestic airline flight, car or rail journey we will provide every assistance to you to make the required changes to your travel arrangements, but you will be responsible for the cost of such changes.

Where your arrangements need to be changed, curtailed or abandoned due to circumstances beyond the control of Jally Tours , including but not limited to acts of god, civil commotion, strikes, war, threat of war, terrorist activity either threatened or actual, natural or nuclear disaster and events beyond the reasonable control of Jally Tours, we will, depending upon whether you are in the country or due to travel, either make alternate arrangements or offer you alternate travel arrangements where available. If such events occur whilst you are already travelling in Sri Lanka the costs of such arrangements will be borne by you. Jally Tours is regrettably unable to pay compensation or take responsibility for any costs, losses and liabilities that may result from such events, where they affect the ability of Jally Tours to promptly and efficiently deliver its contracted arrangements to you or such events give rise to personal loss, distress, injury, or death.

Contract

A binding contract exists between you and Jally Tours once you have accepted our terms and conditions and paid your deposit. The laws of the Republic of Sri Lanka will apply to this contract and to any dispute or claim which arises from it. Any dispute of claim that may arise will be exclusively dealt with by the courts of Sri Lanka . We reserve the right to change our booking conditions and general travel information from time to time as published on our website. You will not be exempt from any terms and conditions unless specifically agreed with us in writing.

Cancellation

Bookings cancelled after confirmation and payment of deposit will incur cancellation fees as a percentage of the total booking cost as follows, dependent upon the number of days prior to departure that arrangements are cancelled:

365-281 days prior to arrival 5%
280-121 days prior to arrival 10%
120-60 days prior to arrival 25%
60-45 days prior to arrival 50%
44-21 days prior to arrival 75%
21-0 days prior to arrival 100%

Travel Documents

It is your responsibility to ensure that you have the correct travel documents to enable you to travel to Sri Lanka. These may include but are not limited to, valid passport, flight tickets, correct visa for Sri Lanka and any other requirements that may from time to time be required. Jally Tours will not be responsible for any alterations to travel arrangements that may arise from your failure to travel with the correct documentation. Non arrival in Sri Lanka as a result of incorrect documentation will be treated as a cancellation by the company.

Child Policy

Some properties have a child policy that restricts the age of clients they will accept in their property. Jally Tours clients include many families with young children. Please consult with our staff to ensure that we can deliver a family holiday that will suit your requirements at appropriate properties.

Behavior

When you book and travel Jally Tours, you accept full responsibility for any damage or loss caused by you or any member of your party to our properties, equipment, staff and vehicles and those of our suppliers. Full payment for any such damage or loss must be paid to Jally Tours or its suppliers upon request. Jally Tours reserve the right to terminate your stay or that of any person travelling with you due to threatening behavior, moral turpitude or conduct which in Jally Tours, reasonable opinion justifies termination of your travel arrangements and in the event of such termination no refunds will be given. Jally Tours will not be under any obligation whatsoever to pay compensation or meet any costs or expenses you may incur as a result of your stay being terminated.